Foulgers CVS – DAF Service Partner
Driving a Greener Future in Commercial Vehicle Services
June 2026
At Foulgers CVS, we are proud to be a trusted DAF Service Partner, delivering high-quality commercial vehicle maintenance, repair, and fleet management services. As a business operating within the transport and logistics sector, we recognise our responsibility to minimise our environmental impact, promote sustainable practices, and contribute to a cleaner, more sustainable future.
This Sustainability Report outlines our commitment to environmental, social, and governance (ESG) principles, highlighting the progress we have made throughout 2025/2026 and setting out our objectives for the years ahead. Our focus is on reducing our environmental footprint, advancing social responsibility, and strengthening governance practices across all areas of our business.
Through these initiatives, we aim to enhance stakeholder engagement, support responsible and sustainable growth, and embed proactive risk management into our operations. By doing so, we strive to build trust with our customers, employees, partners, and communities while contributing to a more resilient and sustainable future for the transport industry.
Mission Statement:
Our vision is to lead the commercial vehicle service industry in sustainable practices by embedding environmental responsibility into every aspect of our operations. We are committed to reducing our carbon footprint, supporting our customers in achieving their own sustainability objectives, and fostering a culture of environmental awareness and accountability throughout our workforce and the communities we serve.
We are dedicated to delivering vehicle maintenance and repair services within environmentally responsible workshops, underpinned by robust environmental and quality management systems certified to ISO 14001 and ISO 9001 standards. Through the continual improvement of our environmental, social, and governance (ESG) performance, we aim not only to meet but exceed stakeholder expectations.
Strong governance and transparent reporting are fundamental to our approach. By openly communicating the environmental and social impacts of our activities, we provide stakeholders and interested parties with a clear and accountable view of our performance, reinforcing our commitment to responsible business practices and long-term sustainability.
Business Activities - Commercial vehicle maintenance, repair, and fleet management services
Accreditations - ISO 9001:2015 Quality Management - ISO 14001:2015 Environmental Management
Integrated Management System Policy
The Quality and Environmental policy of the DAF Trucks N.V. – Direction Dealer Development complies with the Quality and Environmental Policy of DAF Trucks N.V. and is based on the vision and strategy of DAF Trucks.
Foulgers CVS aims for unmatched customer satisfaction through the delivery of products and services characterized by excellent quality and high added value with a minimal negative impact on the environment.
Foulgers CVS commits to:
• Recognizing and exceeding customer expectations
• Striving to minimise negative effects from Foulgers CVS operations on the environment
• Understand and consider the relevant issues and needs of legitimate interested parties that affect the QEMS of Foulgers CVS
• To plan the QEMS in such a way that by taking into account the internal and external issues, the requirements of eligible interested parties as well as the identified risks and opportunities are achieved
• Foulgers CVS will determine if climate change is deemed to be a relevant internal or external issue that affects the processes of its own organisation or that of its stakeholders.
• Implementing and maintaining a risk-based and process-orientated QEMS that complies – as applicable – with the requirements of the ISO 9001:2015 and the ISO 14001:2015 Standards, for sufficient quality control & environmental care and the demonstrability thereof
• Promoting a continuous contribution by everyone on the basis of the Plan- Do – Check - Act cycle for quality and environmental improvement aimed at specific objectives linked to carefully selected performance indicators
• Acknowledging that environmental care is a social responsibility of Foulgers CVS and thus for everyone in his organization.
• Creating the necessary conditions by making the necessary resources available, including training, equipment, facilities and systems to support QEMS and improvement
• Creating an optimal balance between ecological and economic interests that is aimed for in activities, products and services.
This will be achieved by:
• Understanding the organization and its context
• Analysis and evaluation of opportunities, strengths, weaknesses, and threats (SWOT)
• A result- and process-oriented approach
• Developing and maintaining a general awareness in the company that quality and environmental care are a necessary requirement for the business success of both Foulgers CVS and their customers.
• Creating the necessary conditions and planning the processes, the resources, equipment, knowledge, facilities, infrastructure, and systems to support the quality/environmental control and continuous improvement.
• Stimulating the contribution of every employee to continuous improvement of quality/environment and the QEMS
• Realizing a continuous program for environmental awareness, information, training, and communication for all employees on the premises
• Dealing with environmental effects and quality aspects in a proactive way in order to comply with relevant environmental legislation and obligations before the deadline.
• Continuously preventing, controlling, and improving the environmental effect and the energy efficiency of Foulgers CVS activities including the products and services it supplies
• Propagating the environmental policy, the environmental objectives and the environmental activities of the company in order to support the brand image, its products and services.
Environmental Management System (EMS)
Foulgers CVS operates an IAF-accredited ISO 14001 Environmental Management System, certified through TÜV NORD, demonstrating our commitment to effective environmental management and continual improvement.
The Environmental Management System (EMS) provides a structured framework for identifying, managing, and reducing the environmental impacts of our activities while promoting sustainable business practices across all areas of the organisation. It ensures that environmental considerations are integrated into operational planning, decision-making, and day-to-day activities.
The EMS is designed to meet all applicable environmental legislation and regulatory requirements through the identification and evaluation of compliance obligations, routine monitoring, and periodic compliance assessments. Environmental risks and opportunities are regularly reviewed, with appropriate controls implemented to minimise environmental impacts and prevent pollution.
To maintain compliance with the requirements of ISO 14001, the management system undergoes a comprehensive programme of internal audits, annual management reviews, and independent external surveillance and recertification audits conducted by the certification body. These processes evaluate the effectiveness of the system, verify legal compliance, assess the achievement of environmental objectives, and identify opportunities for continual improvement.
Through this robust governance framework, Foulgers CVS ensures that its Environmental Management System remains effective, compliant, and aligned with the organisation's sustainability strategy, supporting responsible business growth and demonstrating accountability to customers, employees, regulators, and other stakeholders.
Environmental Performance
Our business strategy combines the delivery of high-quality commercial vehicle services with a strong commitment to environmental stewardship and sustainable business practices. Through the implementation of an Integrated Management System, we promote continual improvement, ensure compliance with environmental legislation, and uphold the highest standards of ethical conduct and operational excellence.
To support our sustainability ambitions, we have established the following key objectives and targets:
1. Reduce electricity consumption across our facility by 10% through improved energy efficiency and operational controls.
2. Decrease paper usage by 5% annually by embracing digital processes and reducing unnecessary printing.
3. Enhance the reporting and monitoring of environmental incidents, including spillages and other events occurring both within and outside the workshop, to strengthen environmental awareness and preventative action.
4. Reduce pollution and increase recycling rates through improved segregation and responsible management of waste materials, ensuring resources are handled in the most environmentally sustainable manner possible.
These objectives and targets form part of our ongoing commitment to minimising our environmental impact while delivering exceptional service to our customers and stakeholders.
Environmental Goals
As part of our commitment to continual environmental improvement, we have established the following key goals to support sustainable operations and minimise our environmental impact:
• Maintain and continually improve our existing pollution prevention measures across all areas of the business.
• Reduce energy and water consumption throughout our site by investing in renewable energy technologies, implementing energy-efficient building improvements and making plans to implement rainwater capture for chassis wash machine thereby reducing the quantity of mains water used for this process.
• Continue to re-plant on site orchard to remove old trees and replace with new rare breed fruit trees.
• To install commercial vehicle battery charging and storage systems, together with electric vehicle charging infrastructure to support company vans, cars and the transition to low-emission transport.
• Continue to provide EV vehicle training to staff. Currently 2 x staff being trained and this will be expanded to circa 10 staff in next 3 - 4 years. • Continue to increase recycling rates by promoting effective waste segregation and responsible waste management practices.
• Undertake regular environmental risk assessments to identify opportunities for improvement and integrate sustainable practices into day-to-day operations.
• Establish and monitor annual SMART (Specific, Measurable, Achievable, Relevant and Time-bound) environmental objectives, with progress reviewed through Management Review Meetings.
Environmental Achievements
During the reporting period, we have made significant progress towards our sustainability objectives through the following initiatives:
• Reducing Carbon Emissions
Foulgers CVS is committed to reducing its carbon footprint through investment in energy-efficient technologies, renewable energy, and sustainable transport solutions.
• Energy Efficiency: We have upgraded our workshop facilities with energy-efficient LED lighting systems, delivering an approximate 10% reduction in electricity consumption compared with previous years.
• Solar Energy: We continue to reduce our reliance on grid electricity through the installation of solar photovoltaic panels on the main workshop roof, increasing the proportion of energy generated from renewable sources.
• Renewable Energy: Approximately 20% of our operational energy requirements are now met through renewable energy generated on-site, contributing to lower carbon emissions and improved energy resilience.
• Electrical usage has reduced in the past 12 months by 10.92% against a target of 10%
• Paper usage has reduced in the past 12 months by 17.65% against a target of 5%
• Sustainable Vehicle Fleet: We have begun transitioning our courtesy vehicle fleet to electric vehicles, achieving an estimated 10% reduction in fleet-related emissions. As existing lease agreements expire, all company courtesy vehicles and company cars will be replaced with fully electric alternatives. In addition, the company plans to replace its current forklift truck (FLT) with an electric-powered model by 2031, following the completion of the existing finance agreement.
• Sustainable Infrastructure: Ongoing building extension works incorporate energy-efficient design principles and modern construction methods, while older, less efficient buildings are being removed to enhance the environmental performance of our facilities.
• Waste Management and Recycling
Effective resource management is fundamental to our environmental strategy, with a strong emphasis on waste reduction, reuse, and recycling.
• Recycling Programme: We operate a comprehensive waste segregation and recycling programme, ensuring that approximately 85% of waste materials, including metals, plastics, cardboard, and waste oils, are recycled or recovered through approved waste management partners. •
Waste Oil Recovery: Used engine oil is recovered and reused as a fuel source for on-site workshop heating systems, reducing the need to purchase heating oil or rely on electric heating during the winter months.
• Responsible Hazardous Waste Management: Hazardous materials, including waste oils, batteries, filters, and contaminated materials, are managed responsibly through licensed waste contractors to ensure compliance with environmental legislation and minimise environmental risk.
• Sustainable Supply Chain
We recognise that sustainable procurement plays an important role in reducing our overall environmental impact.
• Environmentally Responsible Products: Where practical and technically appropriate, we prioritise the use of environmentally friendly lubricants, cleaning products, and replacement parts that support sustainable maintenance practices.
• Local Procurement: Approximately 70% of our supplies are sourced from local and regional suppliers, reducing transportation-related emissions while supporting the local economy and strengthening community partnerships.
• Employee Engagement and Training
The success of our sustainability strategy relies on the commitment and involvement of our employees.
• Environmental Awareness and Training: All employees receive environmental awareness training as part of their induction programme, together with ongoing sustainability training to ensure they understand their responsibilities and contribute to environmentally responsible working practices.
• Community and Green Initiatives: Employees actively participate in environmental improvement projects, including the gradual replacement of an ageing orchard with a collection of rare-breed fruit trees, supporting biodiversity and enhancing the natural environment surrounding our site.
Through these initiatives, Foulgers CVS continues to demonstrate its commitment to reducing environmental impacts, promoting sustainable business practices, and delivering continual improvement in line with the principles of ISO 14001 and its wider Environmental, Social and Governance (ESG) objectives.
Community and Social Impact
• Foulgers CVS is committed to creating a positive and lasting impact within the communities in which we operate. By investing in local people, supporting regional businesses, and delivering essential roadside services, we contribute to economic growth, community resilience, and social wellbeing.
Our key community initiatives include:
• Supporting local employment and apprenticeships, providing opportunities for skills development and long-term careers within the commercial vehicle industry.
• Procuring goods and services from local suppliers wherever possible, helping to reduce transportation-related carbon emissions while supporting the local economy.
• Delivering high-quality 24/7 roadside assistance services, contributing to road safety and minimising disruption for commercial vehicle operators through reliable and efficient support.
Social Responsibility – Workforce Training and Education
Our employees are our greatest asset, and we are committed to investing in their development through continuous learning and professional growth.
• All employees receive comprehensive training in health and safety, environmental awareness, and technical competence, ensuring they have the knowledge and skills to perform their roles safely and effectively.
• Structured skills development plans and DAF-authorised training programmes are in place to maintain industry-leading technical expertise and support career progression across the business.
• We actively promote career development opportunities and implement employee engagement and retention strategies designed to attract, develop, and retain a highly skilled and motivated workforce.
Health, Safety and Wellbeing
Maintaining a safe and healthy working environment is a fundamental priority at Foulgers CVS and forms an integral part of our operational management systems.
• We operate a robust Health and Safety Management System, managed internally and supported by the expertise of an independent, professionally qualified health and safety consultant, ensuring compliance with legal obligations and industry best practice.
• A proactive incident and near-miss reporting process encourages open communication, accountability, and continual improvement, enabling lessons learned to be shared and preventative measures implemented to reduce future risks.
Through these initiatives, Foulgers CVS continues to foster a safe, inclusive, and supportive working environment while strengthening our contribution to the local community and developing the skilled workforce needed to support the future of the transport industry.
Governance, Ethics and Compliance
At Foulgers CVS, strong corporate governance underpins our commitment to sustainable business practices. Our governance framework ensures that environmental, social, and operational objectives are delivered in line with ethical business principles, legal obligations, and the requirements of our Integrated Management System. We are committed to conducting our business with transparency, accountability, integrity, and responsibility, fostering trust among our customers, employees, suppliers, and wider stakeholders.
Integrated Management System
Our IAF accredited Integrated Management System (QMS & EMS) provides the framework for continual improvement, operational excellence, and effective governance. The system is regularly reviewed to ensure it remains effective, compliant, and aligned with the strategic direction of the business.
Key elements include:
• Annual Management Review Meetings (MRMs) to evaluate system performance, environmental objectives, compliance obligations, and opportunities for continual improvement.
• Comprehensive internal audit programmes and performance reviews to monitor compliance, identify improvement opportunities, and verify the effectiveness of management controls. • A risk-based management approach, incorporating PESTLE and SWOT analyses to assess internal and external factors that may influence business performance, sustainability objectives, and long-term resilience.
Compliance and Assurance
Maintaining compliance with applicable legislation and industry standards is fundamental to our governance framework.
Our compliance programme includes:
• Ongoing compliance with UK environmental, health and safety, and other applicable legislation, supported through the maintenance and regular review of a comprehensive Legal Register.
• Structured processes for identifying, investigating, and resolving quality and environmental nonconformities, ensuring corrective actions are implemented and lessons learned are shared across the organisation.
• Robust data protection and cybersecurity measures, with information technology infrastructure and security managed and monitored by an external specialist IT provider to safeguard business continuity and information assets.
Ethical Business Conduct
Foulgers CVS is committed to operating responsibly and maintaining the highest standards of ethical conduct throughout its operations and supply chain.
Our ethical commitments include:
• The operation of an approved supplier and subcontractor approval process, ensuring that business partners meet our quality, environmental, and ethical expectations.
• A commitment to responsible procurement by working with approved DAF dealers and trusted suppliers who share our values for quality, sustainability, and ethical business practices.
• The implementation and regular review of a Modern Slavery and Human Trafficking Policy, reinforcing our zero-tolerance approach to forced labour and our commitment to protecting human rights throughout our supply chain.
Risk Management
Effective risk management is integral to achieving our sustainability objectives and ensuring long-term business resilience. Foulgers CVS proactively identifies, assesses, and manages strategic, operational, environmental, and compliance risks through a structured and systematic approach.
Our risk management framework incorporates:
• A comprehensive Risk Register, capturing key business risks together with appropriate mitigation measures and management actions.
• An Environmental Aspects and Impacts Register, used to identify and evaluate activities that may significantly affect the environment, ensuring appropriate operational controls are implemented.
• Findings from activity-based risk assessments and internal audits, which inform continual improvement and support proactive risk reduction.
The principal tools used to evaluate and monitor business risks include:
• PESTLE and SWOT analyses to assess the political, economic, social, technological, legal, and environmental factors influencing the business. • A formal risk scoring methodology based on the likelihood and severity of identified risks, enabling resources to be prioritised effectively.
• Annual legal and regulatory compliance reviews to verify ongoing adherence to statutory obligations and emerging legislative requirements.
• Annual reviews of environmental aspects and impacts, with additional assessments undertaken whenever significant operational changes occur, ensuring environmental risks remain effectively managed and controlled.
Through this governance framework, Foulgers CVS continues to strengthen its resilience, support continual improvement, and ensure that sustainability principles remain embedded throughout the organisation, delivering long-term value for customers, employees, shareholders, and the communities we serve.
Challenges and Opportunities
While we have made significant progress, we recognize that there is still work to be done. Key challenges include:
• Transition to Electric Vehicles (EVs): The commercial vehicle industry is rapidly evolving, and we are investing in training and infrastructure to support the growing demand for EV maintenance and repair.
• Supply Chain Emissions and how our suppliers can identify and further reduce emissions and improve transparency in our supply chain.
Goals for 2026 / 2027 and Beyond
• EV Readiness: Expand our EV servicing capabilities and train 100% of our technicians in EV maintenance by 2035.
• Zero Waste to Landfill: Achieve a 95% recycling rate and eliminate waste sent to landfill by 2030 by working closely with our waste removal partners in the segregation of all waste products.
• Install EV charging infrastructure across the site for both HGV’s LCV’s
• Commit to replacing courtesy vehicles with electric alternatives when leases expire, progressing towards a fully electric courtesy car / van fleet.
• Maintain and continually improve our existing pollution prevention measures across all areas of the business.
• Reduce energy and water consumption throughout our site by investing in renewable energy technologies, implementing energy-efficient building improvements and making plans to implement rainwater capture for chassis wash machine thereby reducing the quantity of mains water used for this process.
• Continue to re-plant on site orchard to remove old trees and replace with new rare breed fruit trees.
• Continue to provide EV vehicle training to staff.
Conclusion
At Foulgers CVS, sustainability is not simply an objective—it is a fundamental principle that shapes our business strategy, operational decisions, and long-term vision. We are committed to continually improving our environmental performance, supporting our people and communities, and maintaining the highest standards of governance and ethical business practice.
As we continue our sustainability journey, we remain focused on reducing our environmental impact, embracing innovation, and delivering responsible growth that creates lasting value for our customers, employees, suppliers, and stakeholders. We recognise that meaningful progress can only be achieved through collaboration. We therefore extend our sincere thanks to our employees, customers, business partners, and suppliers for their continued support and commitment. Together, we will continue to drive positive change within the commercial vehicle industry and contribute to a more sustainable, resilient, and prosperous future for generations to come.
Contact Us
For more information about our sustainability initiatives, please contact:
Foulgers CVS Email: service@foulgerscvs.co.uk
Phone: +44 01763262826 Website:
www.foulgerscvs.co.uk
Together, Let’s Drive Sustainability Forward
